FAQs
We understand everyones needs are different, whether you're after cafe opening hours or you want to know if you can bring your umbrella to the rugby. If we can't answer it here just let us know and we'll get back to you.
Parking & Getting Here
Where can I park at Horncastle Arena?
Extensive carparking facilities are available in our carpark on Jack Hinton Drive. You can access the carpark via Wright’s Road, Whiteleigh Avenue, or Twigger Street
Where can I park at the Air Force Museum?
Free parking is available at the Air Force Museum carpark, located at 45 Harvard Avenue. Disability parking and bus parking is also available.
Where can I park at Hagley Oval & Pavilion?
Hagley Oval & Pavilion shares a carpark with the Canterbury Horticultural Hall. Limited parking is available outside the venue, and metered parking is available on Riccarton Ave and the surrounding streets.
Where can I park at ilex – Botanic Gardens?
Parking is available at North Hagley Park in the Christchurch City Council car park off Armagh Street. Southbound traffic can access this via Park Terrace, and Northbound traffic can access this via Rolleston Ave.
Where can I park at AMI Stadium on a game day?
Parking is very limited in and around the stadium on event days, particularly when events are on at the Arena or Raceway. Please ensure you check the What's On listings on www.vbase.co.nz for event specific and up to date car parking information. Please note we do not recommend using the Tower Junction complex for parking.
What public transport options are available to get me to Horncastle Arena/AMI Stadium?
Various buses stop near the corner of Whiteleigh Ave/Jack Hinton Drive. The Orbiter, 120 (Burnside/Spreydon) and 40 (Middleton/Wainoni) times and routes can be found by visiting Metro Info.
Can I order a taxi after an event?
Yes. The taxi rank outside the Arena is used for most shows, but due to high volume of guests that attend our events, you may find it difficult to get a taxi. We recommend booking one in advance if possible.
Where in the Botanic Gardens is ilex Cafe & Events Centre?
The best access for ilex Cafe & Events Centre is via the Armagh St carpark in North Hagley Park. Cross the footbridge into the Botanic Gardens, and turn left. Ilex is located approximately 200m from this point. You can find a map of the area here.
Events & Ticketing
Can I take photographs during a show?
Every show has different terms as dictated by the show’s Promoter, but often photographs or recordings of any nature are not permitted inside the Arena.
Can I take my baby into a show?
Some shows offer “baby seats” where infants are permitted to enter for free, as long as they sit on a parent/caregiver’s lap. Please call 0800 TICKETEK for specific show information.
Can I bring my own food/drink to a show?
No, you are not permitted to bring any food/drink into a show. Food and drink are available for purchase via our Retail Outlets, and free water is available at various locations around the Arena.
What food/beverages are available pre-show at Horncastle Arena?
Various food/drink options are available for purchase via our Retail Outlets during shows. We supply both alcoholic and non-alcoholic beverages, and free water is provided via drinking fountains around the Arena.
Lot 55 is also open for some pre-concert dining. To make a booking email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 03 339 3595. Lot 55 is situated on the Raceway side of the concourse at the Arena.
What are the opening hours of Ticketek at the Arena?
The Ticketek Box Office is open event days for door sales two hours prior to the performance start time and will remain open until interval only.
Facilities
Where can I find a seating map of AMI Stadium?
A generic map of AMI Stadium can be found here
Where can I find a seating map of Horncastle Arena?
A generic map of Horncastle Arena can be found here. Please note for specific shows, this may change. We recommend calling Ticketek on 0800 TICKETEK, or visiting www.ticketek.co.nz for specific show seating information.
Do you have facilities for disabled persons at shows?
We have wheelchair access at Horncastle Arena. Wheelchair show seats are also available. Call Ticketek on 0800 TICKETEK for wheelchair ticket availability for specific shows.
Do you have facilities for disabled persons at the rugby?
The wheelchair and companion seating area is located in the lower section of the City Care Stand. To book wheelchair seating call 03 379 8300 ext 724.
Do you have baby changing facilities at the Arena?
Baby Change facilities are located in the accessible toilets of the bathrooms located at Doors 2 & 3 at Horncastle Arena.
Health & Safety
Do you have an evacuation policy?
Information on our venue evacuation policies can be found in the following links Stadium, Arena, Air Force Museum, ilex & Hagley Oval.